Return & Refund Policy

Thank you for shopping with Shop399.in.

Due to the personal hygiene and wellness nature of our products, we do not accept returns once an order has been delivered.

Please read the following policy carefully before placing your order.

No Returns Accepted

All sales are final. We do not accept:

• Returns

• Exchanges

• Product replacements

for delivered orders.

This policy is in place to maintain product hygiene, safety, and quality standards for all customers.

Damaged or Incorrect Products

If you receive:

• A damaged product

• A defective item

• An incorrect product

please contact us within 48 hours of delivery at:

Email: support@shop399.in

To help us resolve the issue quickly, please include:

• Your order number

• Clear photos/videos of the package and product

• A brief description of the issue

After verification, we may offer a replacement or store credit at our discretion.

Order Cancellation

Orders can only be cancelled before they are shipped. Once the order has been dispatched, cancellation requests cannot be accepted.

Refunds

As we do not accept returns, refunds are generally not applicable.

Refunds will only be considered in cases where:

• The order was not delivered

• The product received was damaged or incorrect and verified by our team

Approved refunds, if any, will be processed to the original payment method within 5–7 business days.

Contact Us

For any questions regarding your order or this policy, please contact:

Shop399.in
Email:shop399.in@gmail.com